Understanding your employees is vital for sales and customer service excellence. It goes beyond financial gains, although that's important too.
Like attracting like, you and your employees share interests and values. Uncover what truly attracts them, and leverage it for mutual benefit. Knowing your employees means knowing yourself.
Common Employer Complaints:
1. Lack of motivation.
2. Poor communication skills.
3. Insecurity, low self-esteem.
4. Weak work ethics.
5. Negative attitudes and boundaries.
6. Unreliability and unprofessionalism.
Common Employee Complaints:
1. Insufficient salary.
2. Lack of training and knowledge.
3. Inadequate benefits.
5. Feeling unheard or undervalued.
6. Heavy workload.
Address these concerns through life skills and emotional intelligence. Emotional intelligence, including communication and self-awareness, contributes 80% to career success. Invest in your employees' personal growth for better relationships and understanding. Often, employees don't learn from employers, so seek external support to teach these skills.
Unlock your team's potential by understanding them. Training influences a company's visibility.
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